Many people ask themselves “who to complain to about a rip off the casino”. It should always be in the forefront of the minds of every gambler’s mind that if they feel ripped off at any casino they have ever been to then they should definitely make complaints to the management and/or the local authorities. Unfortunately this can take time and effort and sometimes even get the gambler’s nothing. The only way to get the money back and perhaps compensation for their loss is to go through the local authorities to make the complaint in person and this can be very difficult for most gamblers to do.
However, it should always be Bourne from the point of view that the casinos are absolutely powerless to stop anyone from posting negative reviews and feedback on online casino player review forums, and that is the fact of the matter and the reason why complaints should never be ignored until they have been submitted properly. But who should you complain to? Well the only person who really knows the answer to that question is your own conscience but if you are feeling ripped off at any casino then there are a number of other options available to you.
Complaints can be lodged with the authorities in the area where the casino is situated or with the relevant regulator in the jurisdiction in which the casino is registered. Complaints can also be lodged with the Casino Control Authority (CCA), an independent regulatory body for UK gambling regulation and who have been known to take complaints seriously. If you think that a complaint to the CCA or a complaint to the regulator would not work then why not try your hand at making a complaint to the regulator who is responsible for the online casinos licensing regime in the UK.
This is the Casino Control Authority (CCA), who are the bodies which the casinos must comply with when licensing them. If they see that you have indeed made a complaint against a casino in a proper and fair manner then the CCA can investigate the matter and take action against the casino for their behaviour. Although if the CCA does not take action then the casino’s licence may be revoked and the user will lose the licence, which will not only mean that you will no longer be allowed to play at the casino but also they could be prosecuted by the police for allowing you to make complaints against them.
So, if you feel that you have done something wrong or have had an unfair treatment at the hands of the casino then you may consider making complaints. If however you want to win any money out of the situation then you will want to try to complain. But when you make complaints do not forget to provide the information of all the details and any other information that you know that will enable the CCA or regulator to investigate the case further.
When you make complaints you should always try and follow up and then follow up. Always remember to follow up your complaint with follow-up emails, phone calls and even writing letters to the casino and ensure that they get in touch with you in order to verify the complaint so that they can investigate the details of your complaint and confirm that they are investigating the complaint and follow-up on your complaints.